Shipping Policy | Crafted with Heritage, Delivered with Care

Handmade with Authentic Chinese Materials, Shipped Globally from the U.S.

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Materials & Craftsmanship

Sourcing: All materials (jade, cinnabar, silk threads, etc.) are ethically sourced from China’s traditional artisans.Handmade in the U.S.: Assembled in our studio to ensure quality and reduce delivery times.

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Processing & Delivery Timelines

Step	Timeframe	Details
Custom Crafting	5–10 business days	Each piece is made to order.
U.S. Shipping	2–5 business days	Via USPS/UPS (tracking provided).
International	7–15 business days	Carrier varies by region.
Peak Seasons	+3–5 days processing	Black Friday, Christmas, CNY, etc.

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 Shipping Options & Costs

Region	Standard	Expedited (Extra Cost)
USA	Free over $99	$9.99 (1–3 business days)
International	Free over $199	$19.99 (15–30 business days)

 

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 Key Notes

Tracking: Sent via email once shipped.

Customs: International buyers may incur duties (paid by recipient).

Sustainability: Bulk-shipped materials reduce carbon footprint.

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Holiday Reminder

Holiday Notice

During peak seasons (Black Friday, Christmas, etc.), processing may extend by 3–5 days. We’ll notify you via email if delays occur.

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International Shipping

Currently serving the U.S. only. Expanding globally soon!

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At OribloomGems, your happiness is our top priority.

· 30 Day Return Policy

· 30 Day Satisfaction Guarantee

· Lifetime Warranty available for purchase

We make it a point that you enjoy every moment with us, whether you’re ordering a product or returning an item.

That’s why we promise to do our best to deliver amazing products and customer experience! That said, here are some things you might want to know:

 

Can I return or exchange an item?

· Yes! You may return or exchange an item within the first 30 days of your receipt.

· Whether it’s an incorrect size, broken product, or you just changed your mind, we’ll be glad to help you in getting a refund or replacement!

 

What if I just don't like my product?

That's sad, but we want to make this work. We offer a 30 day satisfaction guarantee, which means if you simply don't like your item just request a return.

 

How do I return an item?

If you wish to return an item, please send an email to sale@oribloomgems.com.

· We will get back to you with the return address in 24-48 hours.

· You can return an item as long as it is unused. Best if the packaging is unopened!

· As soon as we receive the item, we will either issue a refund or exchange the product for another one.

· For refunds, you can expect your money back 1-2 days after we receive the item.

· We pay your refund through credit card and PayPal. Credit card refunds may take 5 workdays to reflect in your bank.

· Please inform us within 30 days of delivery for all returns and exchanges. This is to minimize cases of lost packages.

 

Do I pay for shipping on returns?

· Yes, you need to cover shipment if you wish to return an item to us. You may ship back the item using the carrier of your choice.

· To ensure a pleasant experience, we highly advise using a tracking service when returning an item.

Can I cancel my order?

If you ordered by accident or simply changed your mind, let us know ASAP. If the order wasn't shipped yet, we will cancel it immediately and issue a full refund.

 

Got more questions? Please email us at sale@oribloomgems.com so we can help.